Keep overdue invoices visible and prepare professional follow-ups with Eve. Review a reminder before sending, or use automatic chasing for customers you have opted in.
For customers opted into automatic chasing, reminders follow a staged sequence. The examples below show how the tone can progress; check the customer’s circumstances before escalating.
Sent the day it falls due. Polite, professional, easy to pay from. Most invoices get settled right here.
I hope you are well. This is a friendly reminder that the following invoice remains outstanding:
If payment has already been sent, please disregard this message.
Many thanks,
Halliday Building
A week later if it is still unpaid. Firmer, and now it shows the date you already reminded them.
I'm writing to follow up on my previous reminder regarding the outstanding balance below. I would appreciate your prompt attention to this matter.
Please arrange payment at your earliest convenience.
Many thanks,
Halliday Building
Despite previous reminders, the following invoice remains unpaid. Please treat this as a matter of urgency.
If payment is not received within 7 days, I may need to consider further action to recover this debt.
Many thanks,
Halliday Building
The final notice lists exactly when the earlier reminders went out, taken from the real send dates. No more he-said-she-said, no more polite excuses. It is on the record, and your customer can see that you have it on the record.
Open any invoice and see every reminder that has gone out, and the day it sent. Pause chasing on anyone in one tap for a dispute or an agreed payment plan, then switch it back on whenever you like.
Sorted it over the phone? Mark the invoice paid and the chasing stops on its own. No customer ever gets a reminder for a bill they have already cleared.
A letter before action is the formal, recognised step before a small claim. Instead of paying a solicitor to draft one, Trade PA builds it for you in seconds, with the money you are owed already worked out.
Statutory interest and fixed compensation shown apply to commercial, business to business debts under the Late Payment of Commercial Debts legislation. For consumer customers the letter is adjusted accordingly.
We have written to you on a number of occasions regarding the invoice below, which remains unpaid. Please treat this as a letter before action.
Reminders were sent on 29 May 2026, 5 June 2026 and 12 June 2026.
Chases the moment an invoice is overdue, from your own email, in your name.
From a friendly nudge to a firm final notice, then a letter before action.
Real send dates on the record. "I never got it" stops working as an excuse.
Pause any customer, anytime. Mark it paid and the chasing stops on its own.
Set up your invoice chasing in minutes and let Trade PA handle the rest, from the first reminder to the letter before action.
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